Recently, Xinde Company held an “Outstanding Service Star” recognition event. General Manager Cui Suowei presented honorary certificates and custom‑made medals to the three service stars. Following the ceremony, Yang Weilong from the Marketing Department delivered a speech, sharing his insights on delivering exceptional service. General Manager Cui Suowei highly commended the service stars and urged all departments to take them as role models, deeply internalizing and putting into practice their spirit of service. He emphasized integrating high‑quality service into every aspect of work, fostering greater synergy for development, and elevating the company’s operations to new heights through even better service and a more pragmatic approach.

Star of Service
——Xinde Company’s “Service Star” Showcase for the Fourth Quarter of 2025

Star of Service: Showcase of Outstanding Achievements

Yang Weilong – Marketing Department

Efficient collaboration and expedited shipping ensure on-time vessel schedules for international trade orders.

At 3:00 p.m. on October 10, sales representative Yang Weilong received notification to complete the shipment of a 240-ton order of Australian‑standard D500E rebar, cut to size and bound for New Zealand, in order to meet the customer’s vessel schedule. Faced with the daunting challenges of a tight deadline and a heavy workload, Yang promptly took the lead in coordinating efforts, immediately liaising with the warehouse, logistics, and information departments to clarify responsibilities and set clear timelines for each stage. To address the critical need for timely preparation and loading, he coordinated with the warehouse to arrange overtime staffing, ensuring maximum efficiency in cargo handling; at the same time, he facilitated seamless interdepartmental collaboration, breaking down communication barriers to keep processes such as inventory preparation, logistics scheduling, and document verification moving smoothly. Thanks to the tireless efforts of all involved, the order was successfully dispatched before 11:00 p.m. that day, not only safeguarding the customer’s vessel schedule and averting potential breach‑of‑contract penalties, but also laying a solid foundation for long‑term cooperation between the company and its client, earning high praise from the customer.

Star of Service: Showcase of Outstanding Achievements

Liu Huitao – Production Workshop

Dedication in the twilight, craftsmanship and responsibility.

As dusk fell on October 5, the rebar‑processing workshop settled into quiet. Employee Liu Huitao had changed out of her work uniform and was preparing to leave when she received an urgent notice from her shift supervisor: the plate‑reinforcement required for the Zhonghai Dongfang large‑diameter straight‑seam project needed to be fabricated as a matter of urgency, ensuring that the client’s construction schedule would not be disrupted. Without hesitation, Liu Huitao set aside her break, donned her work attire once more, carefully put on all necessary personal protective equipment, and hurried back to her station. She threw herself wholeheartedly into the task, scrupulously adhering to the quality standards for rebar processing. At each critical stage—cutting, bending, and straightening—she conducted meticulous inspections and exercised rigorous oversight, leaving no detail or flaw overlooked. In the end, she completed the entire plate‑reinforcement production on time and to the highest quality, providing a solid foundation for the project’s smooth progress. Through her actions, Liu Huitao exemplified a spirit of dedication and commitment, vividly embodying the principle of “customer first” and injecting momentum into the company’s drive for high‑quality development with every small but meaningful effort.

Star of Service: Showcase of Outstanding Achievements

Wang Fan - Production Workshop

Efficient collaboration ensures successful acceptance; first-time cooperation earns high praise.

On December 16, as the workday was drawing to a close, General Manager Zhao of Linyi Mingtuo Metal Materials Co., Ltd., accompanied by a team of inspectors, paid a visit to conduct acceptance inspection of finished steel reinforcement products. Quality inspector Wang Fan was keenly aware that this collaboration marked the first joint effort between the two parties, and that the inspection results would directly impact the progress of fulfilling export orders and the foundation of their partnership. He proactively coordinated throughout the entire process, closely monitoring each step. At the production site, he worked hand-in-hand with the client, meticulously verifying product markings on each bundle to ensure consistency in batch number and specification with the order; he used calipers and tape measures to precisely measure the diameter and length of the rebars, rigorously controlling dimensional accuracy; meanwhile, he cross-referenced material test reports, systematically checking each performance parameter to guarantee traceability and verifiability of the inspection data. By 6:30 p.m., the acceptance process was completed smoothly, with all product specifications meeting the required standards. Wang Fan’s conscientious attitude and efficient, professional service earned high praise from General Manager Zhao and his delegation, further strengthening mutual trust between the two sides.