Recently, Xinde Company organized an “Service Star” recognition event. General Manager Cui Suowei presented honorary certificates and custom-made medals to the three Service Stars. Afterwards, Yang Weilong from the Marketing Department delivered a speech as a representative, sharing his insights on service excellence. General Manager Cui Suowei highly praised the Service Stars and called on all departments to take them as role models, deeply study and thoroughly understand their service ethos, and put it into practice. He urged everyone to integrate high-quality service into every aspect of their work, fostering greater synergy through superior service and a more pragmatic approach, thereby propelling the company’s various initiatives to new heights!

Star of Service
— Xinde Company’s “Service Star” Showcase for the Fourth Quarter of 2025

Star of Service – Showcase of Outstanding Achievements

Yang Weilong – Marketing Department

Efficient collaboration and expedited shipping to ensure on-time delivery for foreign trade orders.

At 3:00 p.m. on October 10, sales representative Yang Weilong received a notice requiring him to complete the shipment of a 240-ton order for Australian-standard threaded steel D500E—cut to size—for New Zealand by the end of the day, in order to ensure the customer’s scheduled vessel departure. Faced with the severe challenge of tight deadlines and a heavy workload, Yang Weilong promptly took the lead in coordinating efforts, immediately contacting the warehouse, logistics, and information departments to clearly define responsibilities and timelines for each stage of the process. To meet the critical need for timely preparation and loading of goods, he coordinated with the warehouse to arrange staff for overtime shifts, doing everything possible to maximize the efficiency of cargo handling. At the same time, he facilitated seamless communication and collaboration among all departments, breaking down barriers to effective communication and ensuring that processes such as inventory preparation, logistics scheduling, and document verification proceeded smoothly and efficiently. Thanks to the tireless efforts of all involved personnel, the order was successfully shipped before 11:00 p.m. that same day. Not only did this ensure the customer’s scheduled vessel departure and prevent potential breach-of-contract losses, but it also laid a solid foundation for long-term cooperation between the company and its customer, earning high praise from the client.

Star of Service – Showcase of Outstanding Achievements

Liu Huitao – Production Workshop

Steadfast in the twilight, craftsmanship builds responsibility.

As dusk fell on October 5, the rebar processing workshop fell into quietude. Employee Liu Huitao had just changed into casual clothes and was preparing to leave her post when she suddenly received an urgent notice from her team leader: the rebar plates required for the Zhonghai Dongfang large-diameter straight-seam project needed to be produced urgently to ensure that the customer’s construction schedule would not be affected. Upon receiving the order, Liu Huitao immediately set aside her rest without hesitation, changed back into her work uniform, put on her personal protective equipment properly, and quickly returned to her post. Fully immersed in her work, she strictly adhered to the quality standards for rebar processing, meticulously inspecting and rigorously controlling each critical step—including cutting, bending, and straightening—leaving no detail overlooked. In the end, she completed the entire rebar plate production task on time and with guaranteed quality, providing a solid foundation for the smooth progress of the project. With her actions, Liu Huitao exemplified the spirit of dedication and commitment, vividly putting into practice the principle of “customer first” and injecting strength into the company’s high-quality development through her small yet significant contributions.

Star of Service – Showcase of Outstanding Achievements

Wang Fan - Production Workshop

Efficient collaboration ensures successful acceptance; first-time cooperation earns high praise.

As December 16 approached the end of the workday, Mr. Zhao from Linyi Mingtuo Metal Materials Co., Ltd., accompanied by a team of inspectors, paid a visit to conduct acceptance testing of finished rebar products. Quality inspector Wang Fan was keenly aware that this collaboration marked the first time the two parties had worked together, and that the outcome of the acceptance test would directly affect the fulfillment schedule of foreign trade orders and the foundation of their partnership. Therefore, he took the initiative to closely monitor and support the entire acceptance process. At the workshop site, he collaborated closely with the client, meticulously checking the product markings on each bundle to ensure that batch numbers, specifications, and order details matched exactly. Using calipers and measuring tapes, he precisely measured the diameter and length of the rebar, rigorously controlling dimensional accuracy. At the same time, he cross-referenced the material test reports, verifying each performance indicator one by one to guarantee that the acceptance data was traceable and auditable. By 6:30 p.m., the acceptance testing was successfully completed, and all product indicators met the required standards. Wang Fan’s conscientious attitude and efficient, professional service earned high praise from Mr. Zhao and his team, further strengthening the mutual trust between the two sides.